Your In-Room Video Concierge Service
Customized Hotel Information
On Command's Video Concierge product offers hotel guests an in-room, online 24-hour concierge service right at their fingertips. Through the custom-designed Video Concierge, a hotel can promote and communicate all of its services to its guests via the in-room television.On Command's Video Concierge product is the most feature-rich and cost-effective method of communicating hotel services to hotel guests. The Video Concierge enables hotel information to be displayed and interactively navigated via the in-room television set in an entertaining and exciting fashion.
Key Features:
- Provides customized 24-hour interactive hotel information
- Promotes hotel services and delivers personalized messages to guests
- Enables guests to book services directly from their hotel room
- Contains custom video elements highlighting hotel services
- Empowers hotels to update content instantly
- Enables additional revenue opportunities
Customized Video Concierge services highlights the specific interests of a hotel, including the hotel itself, restaurants, shows and special services. Whether a hotel would like to replace its in-room compendium or let guests order a meal via their television, the Video Concierge now allows hotels to take customer service to the next level.
Developed for the TV
On Command’s exclusive Web development technique allows the Video Concierge to be a simple feature for hotel guests to use, and is specifically designed for the television experience. On Command has developed a template that contains a palette of fonts, text sizes and colors that have been proven to work well on the TV. The template allows hotels to develop a look and feel that mirrors a hotel or chain’s unique style and image.
Easy to Update & Manage
All information is updated instantly via the Internet by either corporate headquarters or hotel property personnel. By managing access rights, hotels determine who has permission to update each content category. Automated work flow processes can be set up to manage content approval.